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Find answers to frequently asked questions about Carabella by Cheryl, from jewellery materials, sizing and care to ordering, shipping, gifts and returns.
Each Carabella piece is designed and individually assembled in Canada by jewellery designer Cheryl Borisenko, and we want choosing, receiving, and caring for your jewellery to feel just as considered.
If you don't find the answer you're looking for, please contact us. We're always happy to help.
About Carabella by Cheryl
Carabella by Cheryl was founded by Canadian jewellery designer Cheryl Borisenko, who personally designs each piece from her studio in Calgary, Alberta. Her approach brings together distinctive materials, thoughtful proportion, comfort, and refined details to create jewellery designed to feel personal rather than trend-driven.
Carabella by Cheryl jewellery is designed and individually assembled by Cheryl Borisenko in Calgary, Alberta, Canada. Each piece is created with careful attention to material selection, balance, proportion, comfort, and finish.
Carabella jewellery is designed and individually assembled by hand in Canada using carefully selected components and artisan-made materials. Depending on the design, these may include freshwater pearls, Swarovski® Crystal Pearls, gemstones, Murano glass, fine and sterling silver, gold-filled elements, and other distinctive details.
Some components—such as Murano glass beads—are themselves created by specialist artisans, while Cheryl selects, combines, and assembles the elements that form each finished Carabella design.
Many Carabella designs are created in limited quantities, while selected pieces are genuinely one-of-a-kind. Availability can depend on the gemstones, artisan components, and other distinctive materials used in a design, some of which may be difficult or impossible to source again.
Creating in smaller quantities also gives Cheryl the freedom to explore unusual materials and unexpected combinations rather than designing for mass production.
Jewellery & Materials
Carabella designs bring together freshwater pearls, Swarovski® Crystal Pearls, natural gemstones, Murano and artisan glass, fine and sterling silver, gold-filled elements, and other carefully selected components.
Materials vary by design and are chosen for their beauty, character, colour, texture, and contribution to the finished piece. Complete material details are provided on each product page so you can see exactly what is used in the jewellery you are considering.
Yes. The freshwater pearls used in Carabella jewellery are genuine cultured freshwater pearls. Because they are formed naturally within freshwater molluscs, subtle differences in shape, size, surface, colour, and lustre are part of their individual character rather than imperfections.
These natural variations mean that your finished piece may differ slightly from the photographs while retaining the overall character and design shown.
Swarovski® Crystal Pearls are precision-crafted crystal-core pearls created to offer a beautifully consistent shape, smooth surface, and luminous pearl-like finish.
Carabella uses them in selected designs where their refined appearance, consistency, and range of colours complement the overall composition. They are distinct from cultured freshwater pearls, and product descriptions clearly identify which type of pearl is used.
Carabella works with natural gemstones as well as other carefully identified stone and crystal materials, depending on the design. The materials used in each piece are specified in its product description.
Natural gemstones can vary in colour, pattern, inclusions, translucency, and shape. These characteristics are part of the individuality of the material and mean that no two stones—or finished pieces—will be precisely identical.
Murano glass is artisan glass associated with the centuries-old glassmaking tradition of Murano, Venice, Italy. Selected Carabella designs feature handcrafted Murano glass beads chosen for their colour, artistry, and individual character.
Because artisan glass is made by hand, subtle variations between beads may occur and are part of what makes each piece distinctive.
Your jewellery will reflect the design, materials, proportions, and overall character shown in the product photographs, but pieces containing natural or artisan-made materials may have subtle variations.
Freshwater pearls, gemstones, Murano glass, and other handcrafted elements can vary naturally in colour, pattern, shape, surface, or detail. These differences are part of their individual character and make each finished Carabella piece uniquely its own.
Sizing & Fit
For the most comfortable fit, measure your wrist where you normally wear a bracelet and allow additional room based on how closely or loosely you prefer it to sit.
Because bracelet construction and bead size can affect fit, please review the sizing information provided on the individual product page before ordering. For step-by-step measuring instructions, visit our Bracelet Size Guide.
Many Carabella necklaces include an extender or adjustable design, while others are created at a fixed length. The exact necklace length and adjustability are listed on each product page so you can choose the design and fit that work best for you.
Sizing options vary by design. Some Carabella pieces may be available in different sizes or may be adjustable, while the construction or materials of other designs may limit alterations.
If you need a size that is not shown on the product page, please contact us before ordering and we'll let you know whether an adjustment is possible for that particular design.
Jewellery Care
Care requirements vary depending on the materials in your piece. As a general rule, keep jewellery away from perfume, hairspray, lotions, household chemicals, and prolonged exposure to moisture, and remove it before swimming, bathing, exercising, or sleeping.
After wearing, gently wipe your jewellery with a clean, soft cloth before storing it. For recommendations specific to freshwater pearls, Swarovski® Crystal Pearls, gemstones, Murano glass, sterling silver, gold-filled elements, and other materials, visit our Jewellery Care Guide.
Store your Carabella jewellery separately in a dry, protected place to help prevent scratching, tangling, and unnecessary contact between different materials.
Pearls, gemstones, artisan glass, and finished metals can have different levels of hardness and surface sensitivity, so individual pouches or separate compartments in a lined jewellery box are ideal.
Do not use a jewellery cleaner unless it is specifically suitable for every material and finish in the piece. A cleaner that is safe for one material may damage another, particularly in jewellery combining pearls, gemstones, plated or filled metals, crystal, or artisan glass.
Avoid abrasive cleaners, and do not use ultrasonic or steam cleaning unless every material and decorative treatment in the piece has specifically been confirmed as suitable. When in doubt, follow the material-specific recommendations in our Jewellery Care Guide or contact us before cleaning.
Ordering & Payment
Carabella by Cheryl accepts major credit cards and other secure payment options available through our online checkout. The payment methods currently available to you will be displayed at checkout.
All prices are shown in the currency selected for your shopping region, where available.
If you need to change or cancel an order, please contact us within 12 hours of placing your order.
Cancellations requested within this period are subject to a 25% cancellation fee based on the merchandise value of the cancelled order, or you may choose to receive a store credit for 100% of the order value to use toward a future Carabella by Cheryl purchase.
After 12 hours, your order may already be in preparation and changes or cancellations cannot be guaranteed. For complete details, please review our Cancellation Policy.
No. You can shop and complete your purchase without creating a customer account. If account options are available, creating one can make it easier to view order information and manage future purchases.
Shipping & Delivery
Many Carabella pieces are individually prepared for your order. Please allow approximately 10 business days for creation and preparation before shipping, unless otherwise noted on the individual product page.
Once your order has shipped, delivery time will depend on the destination and shipping service selected or available for your order.
Yes. Carabella by Cheryl offers complimentary shipping on Canadian orders over $150 CAD and U.S. orders over $150 USD, calculated before tax and after discounts.
Rush, expedited, or express shipping options may be available for an additional charge.
When tracking is available for your shipment, tracking information will be provided after your order has been dispatched, allowing you to follow its progress.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Carabella by Cheryl currently ships to Canada and the United States.
Available shipping services and charges are shown at checkout based on your destination. For complete information about order preparation, shipping, delivery, and rush production, please visit our Shipping & Delivery Policy.
Orders shipped to the United States may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by U.S. authorities or the carrier.
Any applicable duties, taxes, import fees, or brokerage charges are the responsibility of the purchaser and are not included in the product price or shipping charges paid to Carabella by Cheryl.
These charges are determined by the appropriate authorities and may vary. We recommend reviewing applicable import requirements before placing your order.
Gifting & Packaging
Absolutely. Carabella jewellery is thoughtfully presented and ready to give, making it a beautiful choice for birthdays, anniversaries, milestones, celebrations, or simply letting someone know you're thinking of her.
Because many designs are created in limited quantities, a Carabella piece can also be a particularly personal choice for someone who appreciates jewellery with individuality and character.
Yes. You can have your order shipped directly to the recipient by entering their address as the shipping address at checkout.
Please review the recipient's shipping information carefully before completing your order to help ensure your gift arrives at the correct destination.
Yes. Carabella by Cheryl Digital Gift Cards are available for those occasions when you would like the recipient to choose the piece that feels most personal to her.
Digital gift cards are delivered electronically, making them an especially convenient option for birthdays, anniversaries, celebrations, last-minute gifts, or simply letting someone choose for herself.
Returns, Exchanges & Warranty
Carabella by Cheryl does not offer refunds because many pieces are individually prepared for your order and created in limited quantities.
If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order. Eligible items may be exchanged for another item or returned for store credit.
Items must be unworn, in new condition, in their original packaging, and accompanied by proof of purchase. Sale items, custom or personalized pieces, and gift cards are final sale.
For complete eligibility requirements, please review our Returns, Exchanges & Warranty Policy.
Every Carabella piece is carefully inspected before shipping. If your jewellery arrives damaged, you believe it has a defect, or you receive an incorrect item, please contact us within 7 days of delivery and include your order information and photographs of the item.
Where the issue is confirmed, Carabella by Cheryl will work with you to arrange an appropriate resolution, which may include repair or replacement. Carabella by Cheryl will cover reasonable return and replacement shipping costs for confirmed defects, damage upon arrival, or incorrect items.
For an approved exchange or store credit based on customer preference, the purchaser is responsible for return shipping and any associated fees.
If an exchanged item is being shipped back to you, the purchaser is also responsible for the applicable shipping charges for the replacement item.
For confirmed defects, damage upon arrival, or incorrect items, Carabella by Cheryl will cover reasonable return and replacement shipping costs.
Yes. Carabella by Cheryl jewellery is covered by a one-year warranty from the original date of purchase against defects in materials or workmanship.
The warranty does not cover normal wear and tear, accidental damage, water or moisture damage, improper use, cleaning, care or storage, lost or stolen jewellery, or damage caused by alterations or repairs performed by someone other than Carabella by Cheryl.
For complete warranty information, please review our Returns, Exchanges & Warranty Policy.
Repairs are available only for jewellery originally created by Carabella by Cheryl. If your Carabella piece develops a problem, please contact us with details and photographs of the piece. We will review the issue and let you know what repair options may be available.
Repairs relating to a covered defect in materials or workmanship may fall within our one-year warranty. Other repair possibilities will depend on the design, materials, condition of the piece, and availability of replacement components.
Carabella by Cheryl does not provide repair services for jewellery made by other designers or brands.
Still have a question? Please contact us — we're always happy to help.