Terms of service
Terms of Service
Last updated: August 17, 2026
Overview
This website is operated by Carabella by Cheryl. Throughout the site, the terms “we,” “us” and “our” refer to Carabella by Cheryl.
Carabella by Cheryl offers this website, including all information, content, features, tools, products and services available through the site (collectively, the “Services”), to you, the user, subject to your acceptance of these Terms of Service and all other policies and notices referenced on this website.
By visiting our website, purchasing from us or otherwise using the Services, you agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.
These Terms apply to all users of the Services, including browsers, customers and others who access or use the website.
Please read these Terms carefully before accessing or using the Services. If you do not agree to these Terms, you should not access or use the Services.
Our store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer our products and Services to you.
Section 1 — Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your province, state or jurisdiction of residence, or that you are the age of majority and have given any required consent for your minor dependants to use the Services.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your use of the Services, including intellectual property and copyright laws.
You must not transmit viruses, malicious code or other material that could interfere with or damage the Services.
A breach or violation of these Terms may result in termination of your access to the Services.
Section 2 — General Conditions
We reserve the right to refuse or limit Service where reasonably necessary, including in connection with suspected fraud, misuse, unlawful activity or violations of these Terms, subject to applicable law.
You understand that content you submit through the Services, other than payment information, may be transferred over various networks and adapted to technical requirements. Payment information is handled through secure payment-processing systems.
You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without our express written permission.
Headings in these Terms are included for convenience and do not limit or otherwise affect the Terms.
Section 3 — Accuracy, Completeness and Timeliness of Information
We make reasonable efforts to ensure that information provided through the Services is accurate and current. However, information may occasionally contain errors, omissions or information that is no longer current.
Information provided on this website is intended for general informational purposes and should be considered together with the specific product information, policies and terms applicable to your purchase.
We reserve the right to modify or update website content when appropriate, subject to applicable law.
Section 4 — Modifications to Services and Prices
Prices, product availability and other aspects of the Services may change without notice.
We reserve the right to modify, suspend or discontinue products, features or portions of the Services, subject to applicable law and any obligations relating to orders already accepted.
We will not be liable for changes to, suspension of or discontinuation of the Services except where liability cannot be excluded under applicable law.
Section 5 — Products and Services
Certain products or Services may be available exclusively online and may be offered in limited quantities.
Many Carabella by Cheryl jewellery designs are individually assembled, produced in limited quantities or prepared for an order. Product availability may therefore change.
We make reasonable efforts to display product colours, materials, dimensions, finishes and images as accurately as possible. The appearance of colours and details may vary depending on your screen, device settings, lighting and other factors outside our control.
Handcrafted and artisan materials may naturally display subtle variations in colour, shape, texture or finish. Such variations may be part of the individual character of a piece and are not necessarily defects.
We reserve the right to limit quantities, discontinue products, or limit sales by person, geographic region or jurisdiction where reasonably necessary and permitted by applicable law.
Product descriptions, availability and pricing may be corrected or updated where an error or omission is identified.
Returns, exchanges, cancellations, order changes, store credits, damaged or incorrect items and warranty matters are governed by our Returns, Exchanges & Warranty policy.
Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited under applicable consumer-protection law.
Section 6 — Orders, Billing and Account Information
You agree to provide current, complete and accurate purchase, billing, shipping and account information when placing an order.
You are responsible for ensuring that the information submitted with your order, including your email address and shipping address, is correct.
We reserve the right to refuse, limit or cancel an order where reasonably necessary, including where we reasonably suspect fraud, unauthorized activity, misuse, pricing or inventory errors, or purchases intended for unauthorized resale.
If we change or cancel an order after it has been submitted, we may attempt to notify you using the contact information provided with the order.
Available payment methods and currencies are displayed through the website and checkout where applicable.
Cancellations and changes requested by the purchaser are subject to the timeframes and conditions described in our Returns, Exchanges & Warranty policy.
Section 7 — Shipping and Delivery
Orders are shipped in accordance with our Shipping & Delivery policy.
Shipping and delivery estimates are provided in good faith but are estimates only. Delays may occur because of carriers, customs, weather, holidays, remote destinations or other circumstances outside our reasonable control.
The purchaser is responsible for providing complete and accurate shipping information.
Where applicable, duties, taxes, customs charges and other import-related fees are the responsibility of the purchaser, as described in our Shipping & Delivery policy.
Section 8 — Gift Cards
Carabella by Cheryl digital gift cards are subject to our Gift Card Terms & Conditions.
Gift card delivery, redemption, balances, eligibility, final-sale conditions and other applicable terms are described in that policy.
Section 9 — Optional and Third-Party Tools
We may provide access to tools, applications or services supplied by third parties over which we may not have direct control.
Your use of third-party tools or services may be subject to the terms and privacy practices of those third parties. You should review the applicable terms before using them.
We may introduce new Services, features or tools in the future. Unless otherwise stated, those additions will also be subject to these Terms.
Section 10 — Third-Party Links
Certain content, tools or Services may contain links to websites or online platforms operated by third parties.
We are not responsible for the content, accuracy, privacy practices, security or availability of third-party websites that are not owned or controlled by Carabella by Cheryl.
Before engaging in a transaction or providing information to a third-party website, you should review its applicable policies and terms.
Section 11 — Reviews, Comments and Other Submissions
If you submit a review, comment, photograph, suggestion, feedback or other content to us, you represent that you have the right to provide that content and that it does not violate the rights of another person or applicable law.
Submitted content must not contain unlawful, abusive, defamatory, obscene, fraudulent or malicious material or harmful code.
We may moderate, decline, edit or remove content where reasonably necessary, including content that violates these Terms or applicable law.
You remain responsible for the accuracy and legality of content you submit.
Where you voluntarily submit content for publication or promotional use, any use of that content will be subject to applicable law and any permissions or terms associated with the submission.
Section 12 — Personal Information
The collection, use, processing and disclosure of personal information through the Services are governed by our Privacy Policy.
Where applicable, visitors may also manage certain privacy choices through the privacy controls and data-sharing opt-out options available on our website.
Section 13 — Errors, Inaccuracies and Omissions
Occasionally, information available through the Services may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, promotions, shipping charges, transit times or availability.
We reserve the right to correct errors, update information or cancel an affected order where necessary, subject to applicable law.
If an error affects an order you have already placed, we will take reasonable steps to communicate with you where appropriate.
Section 14 — Prohibited Uses
You may not use the Services or their content:
- For any unlawful purpose
- To solicit or participate in unlawful activity
- To violate applicable international, federal, provincial, state or local laws or regulations
- To infringe our intellectual property rights or the rights of others
- To submit false, fraudulent or misleading information
- To upload or transmit viruses, malware or other harmful code
- To collect or track personal information about others unlawfully
- To spam, phish, scrape or otherwise misuse the Services
- To interfere with or circumvent security features of the Services
- To engage in abusive, threatening, harassing, defamatory or discriminatory conduct prohibited by applicable law
- To use the Services in any manner that could damage, disable or impair their operation
We reserve the right to suspend or terminate access to the Services for violations of these Terms.
Section 15 — Disclaimer of Warranties
We make reasonable efforts to provide reliable access to the Services, but we do not guarantee that the website or Services will always be uninterrupted, timely, secure or error-free.
Except for warranties expressly provided by Carabella by Cheryl, including our applicable One-Year Warranty, and warranties or conditions that cannot legally be excluded, the Services are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes, restricts or modifies any warranty, condition, right or remedy that cannot lawfully be excluded, restricted or modified.
Section 16 — Limitation of Liability
To the maximum extent permitted by applicable law, Carabella by Cheryl and its owners, employees, contractors, service providers and suppliers will not be liable for indirect, incidental, special, punitive or consequential losses arising from the use of, or inability to use, the Services or products purchased through the Services.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.
Section 17 — Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Carabella by Cheryl and its owners, employees, contractors, service providers and suppliers from claims, liabilities or reasonable costs arising from your unlawful use of the Services, your material breach of these Terms, or your violation of the rights of another person.
Section 18 — Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law or severed where necessary.
The remaining provisions will continue in full force and effect.
Section 19 — Termination
These Terms remain effective unless terminated by you or us.
You may stop using the Services at any time.
We may suspend or terminate access to the Services where reasonably necessary because of a material violation of these Terms, unlawful activity, fraud, misuse or other circumstances permitted by applicable law.
Obligations and liabilities incurred before termination will survive where appropriate.
Section 20 — Entire Agreement
These Terms, together with the policies and other terms incorporated by reference, constitute the agreement between you and Carabella by Cheryl concerning your use of the Services.
Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
Section 21 — Governing Law
These Terms and any separate agreements through which we provide Services will be governed by and construed in accordance with the applicable laws of the Province of Alberta and the federal laws of Canada applicable therein, without limiting any rights you may have under mandatory consumer-protection laws applicable to you.
Section 22 — Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, policies, business practices, or legal or regulatory requirements.
The most current version will be available on this page. Where appropriate or required by law, we will provide notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.
Section 23 — Contact Information
Questions about these Terms of Service may be sent to us at cheryl@carabellabycheryl.com.