Refund policy

Because many Carabella by Cheryl pieces are individually prepared for your order and created in limited quantities, we do not offer refunds on completed purchases.

If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order. Eligible items may be exchanged for another item or returned for store credit, provided they meet our return eligibility requirements.

Sale items, custom or personalized pieces, and gift cards are final sale and are not eligible for exchange or store credit.

If your jewellery arrives damaged, you believe it has a defect, or you receive an incorrect item, please contact us within 7 days of delivery. Where the issue is confirmed, Carabella by Cheryl will work with you to arrange an appropriate resolution, which may include repair or replacement. Carabella by Cheryl will cover reasonable return and replacement shipping costs for confirmed defects, damage upon arrival, or incorrect items.

For approved exchanges or store credits based on customer preference, the purchaser is responsible for return shipping and any associated fees.

For complete information about exchanges, return eligibility, damaged or incorrect items, return shipping, and our one-year warranty, please review our Returns, Exchanges & Warranty Policy.

Order cancellations are governed separately by our Cancellations & Order Changes Policy.

If you have questions about an order or the eligibility of an item, please contact us before returning anything.